Returns & Refunds

We hope you love your Deewal purchase. If something isn't right, please contact us and we'll be happy to assist.

Change-of-Mind

Please choose your products carefully, as we do not offer returns, exchanges or refunds if you simply change your mind, select the wrong product or decide that you no longer want an item.

This does not affect your rights under Australian Consumer Law.

Before Returning a Product

Please email support@deewal.com.au before returning anything.

Include:

Your full name
Order number
Product you wish to return
Reason for the return
Photographs, if the product is damaged, faulty or incorrect

If your return is approved, we will provide the return instructions. Products returned without contacting us first may experience processing delays.

Please do not send returns to the address shown on your parcel without receiving return instructions from us.

Change-of-Mind Return Costs

Customers are responsible for return postage costs for change-of-mind returns. Original shipping charges are not refundable in these circumstances.

We recommend using a tracked postal service, as Deewal cannot be responsible for change-of-mind returns that are lost or damaged while being sent back to us.

For hygiene and safety reasons, we cannot accept change-of-mind returns for products that have been opened, used or had their seal removed.

Sale and clearance products are not eligible for change-of-mind returns. This does not affect your rights if a product is faulty or otherwise fails to meet a consumer guarantee.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and clear photographs of:

The affected product
The parcel and external packaging
Any visible damage
The shipping label

Please inspect your order before opening or using the products. Keep the products and original packaging until we have reviewed your claim.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a replacement, refund or another suitable solution.

Order Changes and Cancellations

Orders begin processing shortly after they are placed. If you need to change or cancel an order, contact us immediately at support@deewal.com.au.

We will try to assist, but changes or cancellations cannot be guaranteed after an order has entered processing or been dispatched.

Allergic Reactions and Product Suitability

Individual sensitivities and results can vary. Please read the complete ingredient list, directions and warnings before use and conduct a patch test where instructed.

A change of mind, personal preference or a product being unsuitable for an individual—where the product is not faulty and was accurately described—does not automatically qualify for a refund.

This does not limit any rights you may have if the product is unsafe, faulty, incorrectly described or otherwise fails to meet a consumer guarantee.

Refunds

Once an eligible return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.